Return & Refund Policy
This Return & Refund Policy applies to all purchases made through ENDEAVOR ELECTRONICS TRADING LLC via our website.
By placing an order, you acknowledge that you have read and agreed to this policy.
1. Change of Mind
We do not accept returns or provide refunds if you change your mind after your order has been delivered.
This includes, but is not limited to:
Ordering the wrong model, colour or storage capacity.
No longer wanting the product.
Finding the product at a lower price elsewhere.
Compatibility issues not caused by our product description.
2. Eligible Returns
You may request a return, replacement, or refund if:
The item received is defective due to a manufacturing fault.
The wrong product was delivered.
The product was damaged during delivery.
The product materially differs from the description on our website.
The product has missing accessories included in the original package.
Return requests should be submitted within 5 days of delivery for shipping damage or incorrect items, and within the applicable manufacturer’s warranty period for manufacturing defects.
3. Conditions for Return
To be eligible for assessment, the product must:
Include the original invoice or proof of purchase.
Include the original packaging, accessories, manuals, cables, and any promotional items.
Not have been intentionally damaged, modified, rooted, jailbroken, or repaired by an unauthorized party.
4. Mobile Phone Activation
For security and resale reasons:
Unless the device is confirmed to have a manufacturing defect, we do not accept returns for mobile phones that have:
Been activated.
Had a SIM card inserted.
Been linked to an Apple ID, Google Account, Samsung Account, or any other user account.
Had “Find My iPhone”, “Find My Device”, or similar security features enabled.
Had passwords, screen locks, or activation locks applied.
Customers are responsible for removing all personal accounts and activation locks before returning any approved device.
5. Inspection
All returned products are subject to inspection by our technical team.
If inspection confirms:
Manufacturing defect – we will repair, replace, or refund the product as appropriate.
No defect found – the product will be returned to the customer.
Inspection results are final unless otherwise required by applicable UAE law.
6. Refunds
Where a refund is approved:
Refunds will be issued to the original payment method.
Processing normally takes 7–14 business days after approval, depending on your payment provider.
Delivery charges are non-refundable unless the return results from our error or a defective product.
7. Return Shipping
If the return is approved because:
We shipped the wrong item;
The product arrived damaged; or
The product has a verified manufacturing defect,
we will bear the reasonable return shipping cost.
For any other approved return, the customer is responsible for return shipping costs.
8. Warranty
All mobile phones are covered by the applicable manufacturer’s warranty or the warranty stated on the product page.
Warranty does not cover:
Accidental damage.
Liquid damage.
Physical abuse.
Unauthorized repairs.
Normal wear and tear.
Software issues caused by third-party modifications.
9. Non-Returnable Items
The following items are not eligible for return unless defective or supplied incorrectly:
Opened or activated mobile phones.
Screen protectors, SIM cards, prepaid cards, gift cards, vouchers, and digital products.
Products damaged after delivery due to misuse or negligence.
Clearance, final sale, or promotional items (unless required by law).
10. Consumer Rights
Nothing in this policy limits or excludes any rights available to consumers under applicable laws of the United Arab Emirates. Where UAE consumer protection legislation provides a mandatory remedy, those rights shall prevail.
11. Contact Us
Customer Service: ecommerce@oppo-aed.ae
Business Hours: 9am – 5pm (Monday – Friday)