Cancellation Policy for Online Orders
Any order placed can be cancelled after payment but only if the order is cancelled before the items are shipped. If you wish to cancel an order, please contact us during regular business hours (10 a.m. to 7 p.m. Mon-Fri) either by e-mail to service@rightbuynow.com. If the order is placed during non-business hours (evening or weekend) please contact us no later than noon on the next business day. Orders that have been shipped are ineligible for cancellation and the Returns Policy becomes applicable (see below). Orders that are cancelled after payment has been made will be refunded via the same payment method (credit or debit card) within three business days of canceling the order.
Return Policy for online orders
Please inspect your order when it is received. Please notify us of any discrepancies within 14 days of receipt. If you wish to return an item for a refund, the item must be returned to us within 15 days of the date of purchase. Please include your name, mailing address, phone number and/or e-mail address with all correspondence. After receiving the returned item we will send a refund for the amount of purchase, including sales tax if applicable, and you will be reimbursed for the return shipping cost. The original shipping cost is not refundable. Refunds will generally be made via the same method as the original purchase or via check.
Return Policy for defective merchandise
If you receive defective merchandise, you must return the item(s) to us within 15 days of the date of purchase and we will then send you replacement merchandise and will reimburse you for the cost of returning the item(s).